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Shipping
1) Orders will be shipped via United Parcel Service (UPS) standard ground service (or competitive service determined by ZT Digital Frames) unless otherwise requested. Next day, 2nd, and 3rd day delivery can also be selected.
2) We ship orders to the United States only at this moment.
3) Each shipment will be assessed a freight charge that will be included the published residual carrier shipping rate for the particular weight, zone and size, along with accessorial surcharge, insurance charges, and other fees as applicable. All shipments maybe subjected to dimensional and oversize freight charges as well as appreciate fuel charges.
4) Shipping fees are non-refundable.
Backorders
1) Backorders will be shipped automatically upon receipt of goods.
2) All orders will ship complete unless otherwise requested.
Cancellations
1) Please send cancellation request to contact@ztdigitalframes.com.) Requests for cancellation of orders must be made in writing. Without written confirmation of cancellation, you are still responsible for payment of the invoice, including any handling fees and shipping charges.
3) Orders can only be cancelled if they on back-order. A $10 fee will be charged if you request an intercept of a package that can not be cancelled.
4) If a problem exists on an order, it will be cancelled 48 hours after being placed if there is no response to message left informing you such an issue.
Returns
1) All returns require a Return Authorization (RA) number issued by a our authorized representative. Please email to contact@ZTdigitalframes.com for an RA number. Product returned without this RA will be refused.
2) All non-defective returns will be assessed a 15% restocking fee within 30 days of purchase. Handling fees and shipping charges will not be refunded.
3) Non-defective product will only be accepted in resalable condition with all original packaging. Do NOT write the RA number on the original package. This will make the product ineligible for re-sale.
4) Defective product can be returned to us within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances. Upon receipt of the return, we will send you replacement and issue you.
5) If replacement order is sent, it will be shipped without cost to you.
6) Special orders or closeouts are not eligible for return.
7) Returns will not be accepted 30 days after sale regardless of reason.
Refusals
You are responsible for all the shipping charges including return service charges on any refused orders. We will credit you for all merchandise, less a 10% restocking fee.
Damages due to shipping:
1) Damages are the responsibility of the carrier once the shipment has been released us or our affiliates. You are responsible for making damage claims with the carrier as soon as the damage is detected. Please save all packaging. It must be available for inspection by the carrier.
2) All claims must be made within 10 days of receipt of goods. No damage claims will be accepted for any reasons after 10 days of receipt of goods. |
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